Refund policy
At Strezy London, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward and fair returns process.
Returns Window
You have 30 days from the date you receive your order to initiate a return. Unfortunately, we cannot accept returns after 30 days.
Return Conditions
To be eligible for a return, your item must:
• Be unused and in the same condition as received
• Be returned in its original packaging
• Have all original tags attached
How to Return an Item
To begin a return, please contact our customer service team at Support@strezy-london.com.
Please include:
• Your order number
• The name on the order
• Your shipping address
Once your return request is approved, we will provide detailed return instructions, including the return shipping address.
Refunds
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 7 days of return approval.
Non-Refundable Items
We cannot accept returns for:
• Opened or used products
• Gift cards
• Store credit
Late or Missing Refunds
If you have not received your refund within 14 days:
1. Check with your bank first
2. Contact your credit card company or payment provider, as processing times may vary
If you still have not received your refund, please contact us.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us at Support@strezy-london.com as soon as possible.
Please provide photographic evidence of the issue. Once reviewed, we will arrange a replacement at no additional cost. In these cases, we will also cover return shipping costs.
Exchanges
We do not offer direct exchanges. You may return your item for a refund and place a new order for your preferred item.
Order Cancellations
Once an order has been placed, it cannot be cancelled. Please review your order carefully before completing your purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Restocking Fees
We do not charge restocking fees. Eligible returns will receive a full refund of the item price.
Change of Mind Returns
If you change your mind about your purchase, you may return the item within 30 days of receiving it, provided it is unused and returned in its original condition and packaging.
Customers are responsible for return shipping costs for change-of-mind returns.
Contact Information
Store Name: Strezy London
Website: strezy-london.com
Address: 17 William St, Northampton NN1 3EW, United Kingdom
Email: Support@strezy-london.com
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within one business day.