Frequently Asked Questions

What payment methods do you accept?

We accept a range of secure payment methods to make your shopping experience convenient:

Apple Pay
Google Pay
Visa
Mastercard
Maestro

Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

How long will it take to receive my order?

Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day.

Order Handling Time: 1 to 2 business days (Monday to Friday).

Transit Time: 5 to 9 business days for standard delivery.

When will I receive my refund after returning a product?

Once your return has been received and processed, your refund will be issued to your original payment method within 7 days.

How can I track my order?

After your order has been shipped, you will receive a tracking number via email. You can use this to track your order through the provided tracking link.

Do you ship internationally?

Currently, we only ship within the United Kingdom.

How can I exchange a product?

We do not offer direct exchanges. However, you may return your item for a refund and place a new order for a different size or style.

Can I cancel my order?

Once an order has been placed, it cannot be cancelled. Please review your order carefully before completing your purchase.

How can I contact customer support?

For any questions, please contact us at Support@strezy-london.com
For the fastest assistance, please include your order number in your message.

Store Information

Store Name: Strezy London
Website: strezy-london.com
Address: 17 William St, Northampton NN1 3EW, United Kingdom
Email: Support@strezy-london.com

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within one business day.

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