Privacy policy
This Privacy Policy describes how Strezy London (referred to as “we,” “us,” or “our”) collects, uses, processes, and discloses your Personal Information when you visit our website at strezy-london.com or make a purchase from our online store. We are committed to protecting your privacy and handling your information with transparency and care. This policy is designed to comply with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Collecting Personal Information
When you visit our website, we automatically collect certain information about your device and your interaction with our site to provide you with the best shopping experience. When you make a purchase or attempt to make a purchase, we collect additional information necessary to process your order. We may also collect further details if you contact us for customer support.
We refer to any information that can uniquely identify an individual as “Personal Information.” Below is an explanation of the Personal Information we collect and why.
Device Information
Examples of Personal Information collected:
• Web browser version
• IP address
• Time zone
• Cookie information
• Pages or products viewed
• Search terms entered
• Website interaction data
• Purpose of collection:
To load the website accurately for your device, improve website performance and user experience, conduct analytics, and help detect potential fraud or security risks.
Source of collection:
Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our website.
Disclosure for a business purpose:
Shared with our e-commerce platform provider Shopify to support website functionality and analytics.
Order Information
Examples of Personal Information collected:
• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number
• Purpose of collection:
To process payments, arrange shipping, provide invoices and order confirmations, communicate with you regarding your order, and prevent fraudulent transactions. Where permitted, we may also send you updates or promotional offers related to our products.
Source of collection: Collected directly from you during checkout or account registration.
Disclosure for a business purpose: Shared with Shopify, payment processors, and shipping providers where necessary to complete your order.
Customer Support Information
Purpose of collection: To provide customer assistance and resolve issues or enquiries.
Source of collection: Collected when you contact us by email or through other communication channels.
Behaviour Information
Purpose of collection: To better understand how visitors use our website and improve user experience through analytics and website performance monitoring.
Source of collection: Collected through analytics and tracking technologies.
Sharing Personal Information
We share your Personal Information with trusted third-party providers who assist us in operating our website and fulfilling our services.
For example, we use Shopify to power our online store and process transactions securely.
We may also share your information where required by law, to respond to legal requests, or to protect our legal rights and prevent fraud.
We do not sell or rent your personal information to third parties.
Using Personal Information
We use your Personal Information to: Process and fulfill orders
Provide customer support
Communicate with you regarding purchases or enquiries
Improve our website and services
Send marketing communications where you have consented to receive them
Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Under applicable UK data protection laws, you may have the following rights:
Right of access: Request access to the personal information we hold about you.
Right to correction: Request correction of inaccurate or incomplete information.
Right to deletion: Request deletion of your personal information in certain circumstances.
Right to object: Object to certain processing activities, including direct marketing.
Right to data portability: Request transfer of your personal data where applicable.
To exercise your rights, please contact us using the details below.
Automatic Decision-Making
We do not engage in fully automated decision-making that has legal or significant effects on individuals. However, Shopify and payment providers may use automated systems to help identify fraudulent transactions.
Cookies
Cookies are small files stored on your device when you visit our website. They help improve functionality, remember your preferences, and enhance your browsing experience.
We may use:
Necessary cookies for website functionality
Analytics cookies to understand website usage
Marketing cookies where applicable
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Do Not Track
At this time, our website does not respond differently to “Do Not Track” browser signals due to the lack of a consistent industry standard.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational needs. The latest version will always be available on our website.
Complaints
If you have concerns about how we handle your personal information, please contact us so we can address your concerns.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Contact Us
For questions about this Privacy Policy or privacy-related enquiries, please contact:
Store Name: Strezy London
Website: strezy-london.com
Address: 17 William St, Northampton NN1 3EW, United Kingdom
Email: Support@strezy-london.com
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within one business day.